FAQ

Refund/Echange policy: Due to limited quantities and high order volume, we cannot make changes to an order once it has been placed. Please carefully review your order prior to completing your purchase. All sales are final.

Shipping Policy: Please allow up to 3-5 business days for order processing and verification. You will receive an email notification once the order has shipped. Orders placed over the weekend or on holidays will begin processing the next business day.

International Customs Fee: We'd like to clarify that we cover US customs and tax fees from our end, so you won't be responsible for any additional charges. However, please note that any customs tax fees imposed by your country are beyond our control and are the responsibility of the recipient.

 

Phulkari loose threads: 

We wanted to take a moment to shed some light on our Phulkari products. Whether handcrafted or machine-made, each piece is crafted with meticulous care, resulting in a heavyweight fabric adorned with delicate thread work. It's important to note that loose threads are inevitable due to the intricate nature of Phulkari, but please rest assured, we strive to minimize them during production.

While we take great pride in offering the highest quality Phulkari available, it's essential to acknowledge that some loose threads may be present. This is a natural characteristic of this exquisite fabric and not a flaw.